The UPX Platform now supports Telegram as a delivery channel for notifications, alongside existing options like Email, Slack, and ServiceNow. This means you can send alerts directly to your Telegram chats, groups, or channels.

What’s New

• Multiple delivery channels

  You can configure one or more Telegram channels under Notification Center → Delivery Channels. Each channel is defined by a Chat ID and a Channel Name, and works just like Slack or Email endpoints.

• Flexible assignments

  Once created, Telegram channels can be selected when editing any notification type in the platform. This lets you decide exactly which alerts should go where:

  • Send all critical alerts to a Telegram group.

  • Keep daily summaries in Email.

  • Route specific product events to Slack.

• Duplicate configurations

  To make things even easier, notification types can be duplicated. For example:

  • One configuration sends alerts + summaries to Telegram.

  • A duplicate sends only summaries to Email.

How it Works

1. Create a new delivery channel

   • Go to Notification Center → Delivery Channels → Add/Edit.

   • Select Telegram as the channel type.

   • Enter the Chat ID and Channel Name, then save.

2. Assign the delivery channel to notifications

   • Open the configuration for any notification type.

   • Under Delivery Channels, select one or more endpoints (Slack, Email, Telegram, ServiceNow).

   • Save the configuration.

   • Notifications will now be routed to the selected Telegram chat(s) along with any other chosen channels.